BBB Rating
100% Satisfaction and Security Guaranteed

FAQ


ORDERING SUPPORT

Product Information

Pricing Information

Check Ordering Questions

After Ordering Questions

COMPANY FACTS

Background

Contact Us

BBB Member

COMPANY SECURITY

Privacy

Security


ORDERING SUPPORT
Product Information
What security features do your checks have?
  1. Chemically Sensitive Paper - Prevents alteration of your checks.
  2. Microprint Signature Line - Very small letters that can be read through a magnifying glass, but which appear to the unaided eye to be dashed or solid lines. An "MP" designator is used in conjunction with the micro printed text.
  3. Security Screen - Very light printing on the back of the document with reversed text not easily duplicated by a color copier or scanning/laser printer.
  4. Padlock Icon and Warning Box - Warns consumers that Security Features are present on the document. This Icon and Warning Box is authorized only by the "CPSA" Check Printers Stationery Association to check printing companies who have met the above requirements.
  5. Additonal Security Features - We do not make public in order to provide you with additional protection.
  6. Our Security Features - Exceed the requirements of all Financial Institutions.
Do your checks tear from the side?
All of our personal size checks tear from the top. Our personal size checks are bound at the top rather than the side.

How many personal checks come in a box?
There are 5 pads (20 checks each pad) which is a total of 100 checks in a box of duplicates. There are 5 pads (25 checks each pad) which is a total of 125 checks in a box of singles.

What is the difference between single and duplicate checks?
Duplicate checks have a carbonless copy of each check attached to the back of each check. Duplicate checks give you the ability to reference a check you have already written.

Are your checks printed on recycled paper?
A small percentage of the paper is recycled, but our experience with recycled paper has not been good. When we have used recycled paper in the past, we had problems with the checks not meeting bank standards for “paper quality.” We do send our spoilage to be recycled.

Are your checks different from the banks?
The only difference in ordering checks with CheckWorks and the bank is pricing! You save over 50% by ordering your checks from CheckWorks.

Pricing information
Do I get the same low price if I reorder?
Yes, you will get the same low price on all reorders. Unlike most companies that lower their price for first time orders and then raise their price when you reorder, we always keep the same low prices.

What is a handling charge?
This fee covers our packaging and free shipping processing. Delivery is normally stated “shipping and handling” when shipping fees apply.

Do I have to pay taxes?
Taxes should only be paid if you live in the state of California.

How are your check prices different from the banks?
You save over 50% by ordering your checks from CheckWorks.

Check Ordering Questions
How can I receive a brochure?
Faxed Brochures are available by calling 1-800-971-4223 any time and follow the prompts for a fax. You may obtain a mailed brochure by calling customer service at 1-800-971-4223 opt. 1, Monday-Friday, 7:00a.m.-2:30p.m. PST. You may request a brochure by leaving a detailed message on our voice mail box or you may also compose an order form from our website by choosing the MAIL/FAX ORDER FORM link.

How can I place an order?
Customers have four easy ways to order:
  1. Place an order online using our secure website www.checkworks.com
  2. Call customer service at 1-800-971-4223 opt. 1, Monday-Friday, 7:00a.m.-2:30p.m. PST
  3. Fax a completed order form and sample items to 626-336-2115
  4. Mail a completed order form and sample items to PO Box 60065, City of Industry, CA 91716
What payment methods do you accept?
We can send a debit for the order amount to the checking account number we are printing the check on or you may use a debit or credit card. If you are mailing your order you may also send us a check or pay for your order with a credit card. We accept Visa, Mastercard and American Express.

Do I have to type all of my information online if I'm re-ordering?
Yes, for security reasons our website does not save your information. If you want to re-order online you will need to type all your information into the online order form This usually takes about 4 minutes max. You may also reorder by sending us an email, or FAX or phoning 1-800-971-4223 during regular business hours.

How many lines and characters are available for my personalization?
Checks - may have a maximum of 5 lines with up to 35 characters per line.
Deposit Slips- Business Size may have a maximum of 2 lines with up 35 characters per line.
     Personal size may have a maximum of 5 lines with up to 35 characters per line.

Can I start my checks with the sequence number I want?
Yes, you may start your checks at any sequence number you want. For Personal size checks, we recommend a limit of 4 digits on your sequence number since the MICR line will only allow 4 digits.

Can I have my checks shipped to another address?
Your check order is subject to bank verification. For added security, your shipping address must match bank records. If you are ordering online and need to add a shipping address you may send an email to ipc@checkworks.com if you order personal checks or bpc@checkworks.com if you order business checks. If you are ordering by mail indicate the shipping address on the order form or on a separate paper.

How long will my order take to print?
The average printing process for checks takes 3-4 business days. Please note all orders are subject to bank verification. If your information is not verified to be correct, or if there are questions, this will delay your order.

How long will it take for my check order to arrive?
The following are delivery times for all checks after printing:
Personal Checks:
     FREE STANDARD MAIL - Allow 2 to 4 weeks from ship date for order to arrive.
     FIRST CLASS MAIL - Allow about 3-5 business days from ship date for order to arrive.
     UPS 2nd DAY - Allow 2 business days from ship date for order to arrive.
     UPS OVERNIGHT - Allow 1 business day from ship date for order to arrive.
Outside the continental U.S. including Hawaii, Puerto Rico, Guam and U.S. Virgin Islands, please allow 4 to 6 weeks for STANDARD and 2 to 3 weeks for PRIORITY MAIL. No delivery is available outside the U.S.

What is an acceptable form of check or deposit sample?
  1. Temporary check or deposit from bank that has their account number in MICR line
  2. Old check or deposit from previous check order that has correct MICR line
  3. Duplicate Sheet of check or deposit from previous check order that has correct MICR line
  4. Bank Specification Sheet with check format filled in by bank representative with correct account number.
  5. Reorder form from previous check order that has correct MICR line.
What is your return policy?
If you are not completely satisfied with our products and our service, you may return the product within 60 days of the ship date, and we will promptly replace your order or refund your money! Satisfaction is guaranteed. Please call customer service at 1-800-971-4223 opt. 1, Monday-Friday, 7:00a.m.-2:30p.m. PST. You may also contact us by email at help@checkworks.com.

Where do I find my routing number?
Your check routing number is located on the bottom of your check in the MICR line. Routing numbers have a total of nine numbers. If you have personal size checks, the routing number is the first set of numbers from the left side of your check in between two symbols. If you have business or laser checks, the routing number is the second set of numbers from the left side of your check in between two symbols.

After Ordering Questions
How do I cancel my order?
If you submitted your order online within the last 2 hours, you may send us your cancellation request by email. You may email ipc@checkworks.com to cancel your personal check order or email bpc@checkworks.com to cancel your business check order. If you submitted your order over 2 hours ago, you may send an email to help@checkworks.com. You may contact our customer service dept. at 1-800-971-4223 M-F, 7:00a.m.-2:30p.m.

Why am I missing a pad of checks?
The reorder form which has the next box sequence start number is on top of one of your check pads. Simply lift up the reorder form and check under it to see if the next checks have the check numbers you were missing. A box of singles has the reorder form on the third pad of checks. A box of duplicates has the reorder form on the fourth pad of checks.

Why didn't I receive all of the items I ordered?
All items are produced, packaged and shipped separately. Although, multiple check box orders are shipped at the same time they are not packaged together so it is normal for them to get separated in the mail. If your order has not exceeded the estimated delivery time, there is no need to be concerned.

How can I track my order?
You may track only FedEx deliveries by click on Order Status at the top of the Home page at www.checkworks.com and then on the tracking number that will appear there. If you ordered Personal Checks with Free delivery or First Class Mail delivery tracking will not be available.

How can I correct an error on my order?
If there is an error on the number line across the bottom of your checks, DO NOT use them. For any corrections you may contact us via email or phone.

Why do I have separate charges?
If you ordered more than one item, it will appear as multiple charges.

COMPANY FACTS
Background
Checkworks has been providing check printing services for over 80 years and is privately owned and operated. You may read our company history by clicking on the ABOUT US link at the top of our website.

Contact us
Mail Address
CheckWorks, Inc.
P.O. Box 60065
City of Industry, CA 91716-0065
Physical Address
CheckWorks
315 Cloverleaf Drive Ste. J
Baldwin Park, CA 91706
Customer Service
1-800-971-4223
Hours: 7:00am - 2:30pm PST M-F
Company Personnel
626-333-1444
Email Address
help@checkworks.com
Fax
626-336-2115


BBB Member
CheckWorks has been a member of the Better Business Bureau since 1996. You may view our company profile by clicking on our BUSINESS RELIABILITY REPORT icon located on our website homepage.

COMPANY SECURITY
Privacy
Our Customer information is used strictly for the purpose of processing orders. We protect our customer's privacy. CheckWorks does not sell, rent or share ANY customer information with anyone.

Security
Our website is completely secure. All customer confidential information is encrypted. You may obtain additional information by clicking on the VERISIGN SECURED icon located on our website homepage.

CheckWorks, Inc., 315 Cloverleaf Dr. Bldg J, Baldwin Park, CA 91706
Copyright © 2018 CheckWorks Inc. All rights reserved